Don’t join the marketing team. - Associate Manager SoFi Employee Review

2.0
Jul 21, 2018
Recommend
CEO approval
Business Outlook

Pros

-It’s a great commute if you live in the marina and the campus is beautiful. -Free lunch in a decent cafeteria. -The customers love SoFi due to the support features and all the free stuff

Cons

-Tons of turnover - investigate before accepting a role. If you’re considering a role here reach out to those who have left positions to understand what you’re getting yourself into - it’s not a happy place. A few PMM’s, several on the creative team and the SVP of marketing left in less than six months. The membership team has also had a steady stream of exits. Expect a lot toxic behavior from the director level and up. Most often shift blame to directs and exhibit passive aggressive behavior. -The new CEO is better but it was a pretty low bar. There’s still a lot of bad leftovers from the Mike Cagney era and those people are still in power and have managed to still remain trusted by the new CEO. Don’t expect to feel inspired when you meet with him, he usually be on his phone barely paying attention in meetings.

avatar
SoFi Response
7y
Thank you for your feedback. It’s unfortunate that you didn’t leave with a more positive impression – We will discuss your input with the leadership team and look for ways to make continuous improvements. We’d like to see people inside and outside of SoFi succeed – wish you the best in your future endeavors.

Explore other reviews about SoFi

5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing culture, They love and treat there employees amazingly. realistic expectations for goals. Want and actually push employees to move up and gain more experiences

Cons

Depending on your manager you’ll love or hate your job due to how they treat you as an individual.

2.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

Cons

You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

See reviews by: Helpful|Rating|Date|All