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      SoFi

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      SoFi reviews

      Culture continues to nosedive - Anonymous employee SoFi Employee Review

      2.0
      Dec 28, 2020
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Decent pay and some benefits (health insurance) but no 401k (for a finance company helping people "get their money right"...how about start with your employees?) - You can achieve what you want and make an impact if you go around and steamroll over other people - Pre-IPO company

      Cons

      - More and more, it's starting to feel like everyone is in it for themselves. - Culture is taking a stark nosedive. After repeating that the company will have the "best culture in the world" for years, it wasn't even included as an initial priority for next year-instead added in as an afterthought, which further emphasizes the company is all talk and no action. There is way to much going on programming wise that we can't take advantage of because of the workloads, - There has been an over-the-top emphasis on D&I but it's all show and no true authentic progress. Ask the people of color about their experience. - True lack of effective leadership, especially on the HR front. Employees are left in the dark about whether or not we will be allowed to continue working remotely or flexibly after Covid, making it extremely difficult to make any personal plans. Different leaders give different answers, making it very confusibng. No monetary support from the company to set up home offices - company operates out of fear, employees are not trusted or empowered, no curageous conversations in sight

      avatar
      SoFi Response
      5y
      Thank you for taking the time to share your feedback with us. We are dedicated to creating a culture where people love to work, and we're disappointed to hear that has not been your experience so far. I want to assure you that we genuinely care about your feedback and overall experience at SoFi, and continuing to develop programs to support our employees is a top priority for our People Team going into 2021. As you know, diversity in all its forms is one of our core values, and we have ambitious diversity goals, including increasing URG representation from 46.8% to 60% and URG representation in senior management from 37.5% to 45% by 2023. Launching career development initiatives like the Grow Mentorship program and Inclusive Hiring Practices for recruitment will help us meet these ambitious goals. The COVID-19 pandemic has created a lot of uncertainty for all companies, and I want to assure you we are working on a plan so all employees can return to work safely. If you're willing, I'd love to speak with you 1:1 about your concerns. Please feel free to reach out to me directly on your own time if this is something you'd be interested in. If you feel more comfortable relaying your feedback to your manager or a trusted executive, I'd still appreciate learning more. Either way, your thoughtful review will help us improve.

      Explore other reviews about SoFi

      5.0
      Jun 1, 2026
      Sr data engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good working culture , cutting edge technology

      Cons

      Work life balance gets poor

      2.0
      Jun 6, 2026
      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

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