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      SoFi

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      Avoid Risk Management - Risk Analyst SoFi Employee Review

      2.0
      Apr 7, 2021
      Risk analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at one of the companies that could have changed the financial services world

      Cons

      Extreme micromanagement; lack of adherence to internally developed OKRs; management not leadership; an amount of manager-level gas lighting that exceeds all reasonable amounts.

      avatar
      SoFi Response
      5y
      First and foremost, thank you for taking the time to leave an honest review. Your comments are not indicative of the experience we strive to provide our employees here at SoFi. The health of our employees is our #1 priority, so we are concerned to hear you aren't getting adequate rest and don't feel supported. We are very disappointed to hear your experience with management has not met your expectations. We have started to roll out a new Manager Onboarding Program, which is designed to give managers everything they need to know about managing people at SoFi, from how to foster inclusion and belonging on their team, to building their personal leadership brand. Our goal is to give all managers the tools they need to support and inspire their teams to do the best work of their lives. If you are comfortable, we would like the opportunity to sit down with you 1:1 to better understand your concerns. There are a few ways you can get in touch to continue this conversation - reach out to your PBP, a trusted executive, or email us at glassdoor@sofi.org. We sincerely hope we can work together to improve your experience. Thank you for being a part of the SoFi family.

      Explore other reviews about SoFi

      2.0
      Jun 6, 2026
      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

      avatar
      SoFi Response
      3d
      Hi there, thank you for leaving a review. We're sorry your experience didn't match your expectations and encourage you to reach out to glassdoor@sofi.org to discuss your review in more detail.
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