Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      SoFi

      Engaged Employer

      SoFi reviews

      Wish I could leave no stars - Anonymous employee SoFi Employee Review

      1.0
      May 13, 2021
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lunch card..benefits..a job...not really too many

      Cons

      I really tried to be positive about this company starting out...they talked a great game...the company in itself really has potential...but right now it’s extremely trash. You dont find out about anything until the customer tells you(management never knew when their own app had issues until enough customers called and complained..and good luck trying to find a manager competent to help when they barely know what they are doing..they give you a bs talk off which leads to the customer frustrated and angry))..I actually read reviews before accepting the job offer, thinking people were exaggerating...but THEY WERE NOT. Its hell. You have to do 3-5 job roles at once that you were barely trained on...doing way more work then what you are paid to do..managers dont know anything ethier..man to write out all of the cons I would need more space...accept if you have no other job offers...I had a few and choose this one. And I regret it...thanks for pointing out the star rating :) wouldnt want to lead people to think this is actually a great company when its not. Hopefully you guys will put just as much effort into being a better company behind the scenes as you do responding to honest reviews.

      avatar
      SoFi Response
      5y
      We very much appreciate your feedback, as it helps us continuously improve as a company. We are very sorry to hear your experience at SoFi didn't meet your expectations. While all new hires joining the Operations team have formal training as part of their onboarding, we acknowledge there is room to create more scalable training resources. Let me assure you we are developing new initiatives that we will roll out this year. We have also just hired a Training and Development Leader to overhaul our manager training to ensure all managers have the tools and resources they need to create a supportive, inclusive work environment where their team can do the best work of their lives. Lastly, we continuously work to create opportunities to foster movement inside the organization while maintaining flexibility and agility. Sometimes, this means reallocating employees to where they are most needed to ensure we're able to meet the needs of our Members. We encourage you to reach out to us at glassdoor@sofi.org if you'd like to share more detail about your experience so we can improve in the future. We wish you the best of luck in your next endeavor.

      Explore other reviews about SoFi

      5.0
      Jun 14, 2026
      Concessions worker
      Recommend
      CEO approval
      Business Outlook

      Pros

      You pick your own schedule

      Cons

      Lots of events during week days

      2.0
      Jun 6, 2026
      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

      See reviews by: Helpful|Rating|Date|All
      Related searches: SoFi jobs | SoFi salaries | SoFi benefits | SoFi interviews | SoFi conversations
      SoFi reviewsSoFi review