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      SoFi

      Engaged Employer

      SoFi reviews

      So many levels of toxicity - Director SoFi Employee Review

      1.0
      May 15, 2021
      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pays well, half days on Friday

      Cons

      From management on down, this is a dysfunctional company. The CEO has zero charisma, can’t hire to save his life, and encourages bad behavior (eg, badgering people in public). The only thing that matters at the company is the bottom line, despite the fact that “Having a world-class culture” the the #1 corporate priority (oh, the irony). SoFi’s is a fear-based culture where being wrong can cost your job, so everyone looks over their should constantly. Even high performers fear for their jobs. I have actively told people to avoid this company, despite wanting my friends to find good jobs. Look elsewhere. You will not be happy here.

      avatar
      SoFi Response
      5y
      Thank you for the time you worked at SoFi, and for sharing an honest review of your experience. We're sorry to hear your experience didn't meet your expectations. We're proud of the leadership team we've built since Anthony Noto joined as CEO. Our focus on building a durable culture of diversity were people love to work is very intentional - while we have made great strides in this area, we know there is more work to be done. Ensuring this is a top priority for the entire company will help us get there. Building an amazing culture starts with leadership, and we have just hired a Training and Development Leader to overhaul our manager training to ensure all leaders have the tools and resources they need to create a supportive, inclusive work environment where their team can do the best work of their lives. We sincerely value your feedback - we see it as a gift that will help us continue to move SoFi in the right direction. We encourage you to email us at glassdoor@sofi.org if you have additional thoughts to share. Best of luck in your future endeavors.

      Explore other reviews about SoFi

      5.0
      Jun 1, 2026
      Sr data engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good working culture , cutting edge technology

      Cons

      Work life balance gets poor

      2.0
      Jun 6, 2026
      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

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