My experience - Collections Agent SoFi Employee Review

We appreciate your thoughtful review. We're sorry to hear your experience working at SoFi isn't meeting your expectations. We value our Operations employees very much, knowing that y'all are on the front lines helping our Members every day. Thank you for your dedication to our mission. We have quite a rigorous recruiting process where we evaluate candidates on a series of behavioral interview competencies so we can ensure we are hiring the best person for the job. We hear your feedback about training, and please know that Operations leadership is always looking for ways to improve training because we know how critical it is to set every employee up for success. We've also shared your comments with our People Business Partner team to see how we can address your concerns; but we encourage you to reach out to your HR partner directly as well. You can also connect with us at glassdoor@sofi.org if you'd like to continue the conversation. Thanks again for your review and for all you do for SoFi. Take care.