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      DO NOT TAKE THE BAIT! - Mortgage Consultant SoFi Employee Review

      1.0
      Oct 19, 2022
      Mortgage consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits that's about it, it is super inexpensive.

      Cons

      the upper ups are all just looking out for each other and not the employees. Delayed commissioned in two occasions when I was there, in one of the occasions there was an email sent to the sales floor on a Monday giving us life lessons from a vacation taken in Montana while Golfing. The same week our commission was delayed. The products available are little to none, they will tell you they are working on getting new products, but it seems to always get delayed. They pay you 15 bps per loan which is probably the lowest in the mortgage industry, The products are overpriced and most "members" will shop you and go elsewhere once Sofi denies matching or beating an offer. Benefits are great but prepare to work double when you comeback from a doctor's appointment. All files are outsourced to loan fulfillment, you will get several processors assigned to the file at different times and begin the process all over again due to the neglect of each processor. Sofi will still blame you for having files drop when you had all your ducks in a row. They will feed you in office, but that's because you are getting paid pennies.

      avatar
      SoFi Response
      3y
      Hello, and thank you for your candid feedback. We are always looking to learn, iterate, and innovate - and we can't do that without constructive feedback like yours. We are very sorry to hear your time at SoFi did not meet your expectations. While we're happy you enjoy some of the benefits we offer employees, your other comments are not indicative of the environment we are working hard to create. We know the current market is making this job even more difficult, but let us assure you - leadership is aware of these challenges and are doing everything in their power to improve. For example, leadership is having regular round table discussions with the team to understand concerns, and has action plans in place to address them. Additionally, our current fulfillment vendor is staffing up and making changes so they can best support us. Thanks again for the review, and best of luck.

      Explore other reviews about SoFi

      2.0
      Jun 6, 2026
      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

      avatar
      SoFi Response
      5d
      Hi there, thank you for leaving a review. We're sorry your experience didn't match your expectations and encourage you to reach out to glassdoor@sofi.org to discuss your review in more detail.
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