Continually shafting the tenured folks - Customer Service Representative SoFi Employee Review

1.0
Apr 12, 2023
Recommend
CEO approval
Business Outlook

Pros

Remote work, some of the people are nice.

Cons

Pay and benefits are cut without advance notice Constant payroll errors No one stays long enough to really know what they're doing Constantly in a state of emergency/chaos resulting in "extra projects temporarily" that never end When people leave they aren't replaced and their team just has to do extra work Wages lower than comparable companies, positions, and experience

avatar
SoFi Response
3y
First and foremost, thank you for the 6+ years you have dedicated to working at SoFi. Wow what a journey you've been on! So much change in the industry and at the company itself. Thanks for being on this ride with us. Your comments aren't indicative of the culture we are trying to sustain. I checked with our team, and there have not been pay nor benefits cuts within the team. As you may know, we have a semi-annual performance check-in program where bonus payouts are determined by individual performance. We are aware of the payroll issues and rest assured we are working through them. Our HR team meets bi-weekly with the Payroll team in order to manage any issues that come up and we are working to improve how we communicate issues to employees. With regards to your comments about temporary projects that never end, we'd love the opportunity to connect with you directly to further understand your concerns. Many of our teams have project work and we see this as a great opportunity for our employees to learn new skills, or hone their existing skills. If you're open to it, you can reach out to your PBP directly, or email me at glassdoor@sofi.org and I can help facilitate a conversation so we can address your concerns directly. Thank you again for the review, and we appreciate you! Take care.

Explore other reviews about SoFi

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great CEO, good growth opportunities and interesting work. Have worked at a lot of finance/fintechs, SoFi is the best by a long shot.

Cons

Benefits could be better, less competitive than other fintechs

2.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

Cons

You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

avatar
SoFi Response
1w
Hi there, thank you for leaving a review. We're sorry your experience didn't match your expectations and encourage you to reach out to glassdoor@sofi.org to discuss your review in more detail.
See reviews by: Helpful|Rating|Date|All