Decent job if you like talking on phones all day - Originations Specialist SoFi Employee Review

2.0
May 15, 2023
Recommend
CEO approval
Business Outlook

Pros

Pay is ok, but could be better.

Cons

Decent job except for the hectic days of back to back calls. It can be rough when you get unruly customers and then on top of that you are on back to back calls. Need to staff certain days better so the turnover rate will be lower. I’m hoping that moving up in the company will be possible later on. Wish they had a 401K employer match, kinda weird that a company this large doesn’t yet. Scorecards are done kinda weird and if you don’t pass at the percentage for things like adherence and call surveys, you just get a zero for those and hope the other stats can make up for it. I’m worried for when they are moving some people to different positions in June. Then I feel we will be very understaffed again. We’ll see how it goes.

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SoFi Response
3y
Thank you for being on this journey with us, and for taking the time to leave a review of your experience! We're happy to hear that overall, you are enjoying working at SoFi. We frequently review employee compensation to ensure it is fair and competitive based on external market data and individual performance. Additionally, we have a semi-annual performance check-in program where bonus payouts are determined by individual performance. We hear you on the 401k match and rest assured this is top of mind for our Benefits team as we continue to evaluate our benefit offerings. You may know that this year we have formalized an Internal Mobility program, which is designed to help our employees move around the organization. I'd be happy to put you in touch with the team if you're interested in learning more. Lastly, we aim to create a consistently positive member experience with every interaction, and in order to do so, we set very specific metrics - all employees are provided metrics and evaluated against them on an ongoing basis, with a formal review each quarter. Every employee is held to the same set of metrics and we strive to give everyone the training and tools they need to meet and exceed expectations. If you'd like to continue this conversation, you can reach out to me at glassdoor@sofi.org. Take care.

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5.0
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CEO approval
Business Outlook

Pros

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Cons

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Pros

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Cons

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