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      SoFi

      Engaged Employer

      SoFi reviews

      Some Pros/Some Cons - People Team SoFi Employee Review

      2.0
      Oct 29, 2023
      People team
      Recommend
      CEO approval
      Business Outlook

      Pros

      Industry Standard Benefits: The company offers competitive benefits that are in line with industry standards. It's nice to have these essentials taken care of. Competitive Environment: If you are someone who enjoys working in a competitive environment, then you will definitely find this place exhilarating. However, if you are just looking for a place to work, do your job, and leave, then perhaps this may not be the best fit for you. In many teams, it is expected that you will resolve issues that are well beyond your scope and your workload will continue to increase. Innovative Thinking: This company is revolutionizing the finance industry. If you're passionate about innovative solutions and forward-thinking, this is the place to be. It's exciting to be part of a team that's shaking up the status quo.

      Cons

      No Work-Life Balance: One of the biggest challenges I've faced is achieving work-life balance. Expect to always be on-call as an exempt employee, even outside of regular business hours or on PTO, making it difficult to disconnect and recharge. Nepotism Among Teams: Nepotism is an unfortunate reality within some teams, where favoritism can significantly impact promotions and professional opportunities. Witnessing such unfair practices can be disheartening and demotivating for those who strive to succeed based on their own merit. It is essential to address and eliminate nepotism to ensure a level playing field and foster a positive and healthy work environment. HR Cannot Be Trusted to Ensure Mental Safety: It is disheartening to observe that the Human Resources department exhibits a greater focus on safeguarding the company's reputation than on addressing legitimate concerns raised by employees pertaining to their well-being, including mental health and safety. Such a stance could potentially diminish the confidence of the workforce in the organization's commitment to their welfare. It is imperative that the HR department upholds a culture in line with its values of embracing diversity, doing the right thing, and taking care of its people. Abusive Managers: I personally observed that some managers exhibit behavior that is perceived as abusive, leading to a hostile work environment. Such behavior can negatively impact employee morale, leading to high turnover rates and a general sense of insecurity among the staff. It is pertinent to note that not all managers exhibit this behavior, but it is crucial to address and mitigate such issues in the workplace to foster a positive and productive work environment. Blatant Disregard for Disabilities: Some managers blatantly disregard disabilities like autism. The lack of awareness and support for affected individuals can lead to significant distress and is in contrast with SoFi's commitment to diversity, equity, and inclusion. It is imperative that organizations take appropriate measures to ensure that individuals with disabilities are treated with respect and provided with the necessary support to fulfill their potential and that managers are held responsible for their actions.

      avatar
      SoFi Response
      2y
      Hello, Thank you for taking the time to leave such a comprehensive review of your experience at SoFi. We take your feedback very seriously, as it plays a vital role in our ability to improve the experience for all employees and achieve our ‘best place to work’ ambitions. Your comments are not at all indicative of the type of culture and work environment we are building here. We are extremely disheartened to hear you did not feel the culture at SoFi was always inclusive, especially since one of our core values is to ‘embrace diversity’ and we're committed to ensuring everyone feels welcome, included, and able to contribute. We know that in order to build an incredible work environment, we need to have great managers and teams, which is why we continue to develop programs that help our people managers lead high performing, inclusive teams. Additionally, we are dedicated to supporting employees of all abilities, and our Benefits team is equipped to support requested accommodations on individual circumstances. Plus, our Ability @ SoFi circle aims to create a voice for employees with disabilities of any variation. The goal is to create opportunities for education around disability to all at SoFi. We just finished recognizing National Disability Employment Awareness Month (NDEAM) where we had company-wide conversations and programming around how to support employees with disabilities. The health and well-being of our employees is our top priority, and we hope you were able to take advantage of the myriad of resources we offer via our benefits mall and through our partnership with Modern Health. Some of these benefits include tips to find a work/life balance that works for you, or ways to manage on the job stress. We sincerely appreciate your candid feedback - we take your concerns very seriously and see it as a way to improve the experience for all employees. If you would like to continue the conversation, we welcome an email at glassdoor@sofi.org. Best of luck in your next endeavor. Take care, Chief People Officer

      Explore other reviews about SoFi

      5.0
      Jun 30, 2026
      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great CEO, good growth opportunities and interesting work. Have worked at a lot of finance/fintechs, SoFi is the best by a long shot.

      Cons

      Benefits could be better, less competitive than other fintechs

      2.0
      Jun 6, 2026
      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

      avatar
      SoFi Response
      1w
      Hi there, thank you for leaving a review. We're sorry your experience didn't match your expectations and encourage you to reach out to glassdoor@sofi.org to discuss your review in more detail.
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