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      SoFi

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      SoFi reviews

      Overworked, Under Paid, Company Lies - Associate Manager SoFi Employee Review

      3.0
      Jan 27, 2024
      Associate manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great colleagues who understand cause we’re all in the same boat. Medical benefits are exceptional

      Cons

      Company takes advantage of their management teams, doing the leg work for upper leader’s OKRs while they take the credit and you get told you could’ve worked harder before getting laid off due to “budget” by the people you did the work for. Senior Leadership is full of liars. Company was told no layoffs were on the horizon two months before entire positions were wiped out with no notice or warning. All the call center roles are being moved for cheaper labor overseas in Philippines. India, and Latin America. This role probably won’t exist in year.

      avatar
      SoFi Response
      2y
      Hi there, thank you for your feedback and commitment to SoFi over the past few years. We know that building a world's best company starts with inspiring, world-class leaders. We're sorry to hear your experience with senior leadership fell short of your expectations. The recent small reduction in force was an extremely difficult decision for us, and our CEO and leadership team have taken steps to be transparent about why the decision was made; for example, talking through the decision in a recent all-company meeting and giving employees the chance to ask questions. While we are moving a percentage of jobs overseas, we are committed to ensuring that this does not take away from the member experience. The movement of these positions will allow us to further invest in scaling our processes and technologies to help more people achieve financial independence, and it will allow us to create better work schedules for our front-line Operations employees. This is not uncommon for these type of roles in the industry. Thank you again for sharing your feedback, and we wish you the best in your next career endeavor. Take care.

      Explore other reviews about SoFi

      5.0
      Jun 30, 2026
      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great CEO, good growth opportunities and interesting work. Have worked at a lot of finance/fintechs, SoFi is the best by a long shot.

      Cons

      Benefits could be better, less competitive than other fintechs

      2.0
      Jun 6, 2026
      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

      avatar
      SoFi Response
      1w
      Hi there, thank you for leaving a review. We're sorry your experience didn't match your expectations and encourage you to reach out to glassdoor@sofi.org to discuss your review in more detail.
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