ITs okay - Member Service Representative SoFi Employee Review

2.0
May 15, 2024
Recommend
CEO approval
Business Outlook

Pros

Free snacks in office, hybrid work schedule M-F only

Cons

Lateral movement is terrible. You get turned down for a job you are more than qualified to do because of their job leveling. They claim they want to help you grow but that is complete not true

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SoFi Response
2y
We sincerely appreciate your candid review, thank you for sharing with us. Plus, thank you for your continued dedication to SoFi. We're sorry to hear you don't feel there are opportunities to grow - as you know, "Take Care of People and Help Them Grow" is one of our core values at SoFi. Our internal mobility program is dedicated to helping employees find jobs internally, via our job board and through stretch opportunities like Gigs (coming back in H2). I have shared your feedback with our internal mobility team and they are looking at ways to address your feedback. Thanks again for sharing, and we hope we can improve your experience at SoFi. Take care.

Explore other reviews about SoFi

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great CEO, good growth opportunities and interesting work. Have worked at a lot of finance/fintechs, SoFi is the best by a long shot.

Cons

Benefits could be better, less competitive than other fintechs

4.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, requires in office work one time per week

Cons

Only pays annual bonuses and not quarterly

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