**Hostile Work environment** - Seasoned Professional SoFi Employee Review

2.0
May 22, 2024
Recommend
CEO approval
Business Outlook

Pros

Competitive pay 401K matching program Good benefits

Cons

I’ll start by saying that the toxic environment starts from the top and is condoned by HR. Regardless of what their code of conduct says, they will and they have allowed workplace bullying/harassment. In my experience I had a C suite leader belittle me and be demeaning throughout my tenure. Multiple times I had witnesses, and on more than 1 occasion they spoke to HR to place a complaint about his behavior. I also placed several complaints myself with my business partner. The feedback was always the same, he’s being coached. The behavior got so bad that it reached employee relations. Regardless of my evidence and witness accounts, the employee relations person stated: “I believe everything you’ve shared with me within the last 3 weeks. I am aware that this employee does have this history”. She even went and shared her own personal experience about this C suite leader. Yet, she concluded the investigation by stating that bullying isn’t illegal, and therefore they can’t do anything, and any disciplinary action cannot be shared. In an effort to protect myself, I recorded this conversation and also 5 team meetings/1-1’s with my Manager. I figured if HR wasn’t going to protect me, I needed to have this evidence for reference. He never took accountability for his actions, if anything, the investigation made things worse and I had to go back and share evidence of retaliation. The poor behavior by this leader was documented and witnessed by people team employees and across other departments. Yet nothing was ever done. The abuse continued. I’m no longer with SoFi. Yet, I will always remember how unfair I was treated and the hostile work environment brought on by this leader. “Facts do not seize to exist because they’re ignored.”

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SoFi Response
2y
Thank you for your candid review, and for the time you dedicated to working at SoFi. We value each and every one of our employees and their contributions to the company and our mission. Your comments are not indicative of the type of culture nor workplace we are committed to fostering. Please know that we take every claim of workplace bullying we receive extremely seriously, and we investigate all such complaints to ensure prompt remedial action is taken and that inappropriate conduct stops. If you'd like to continue the conversation, I'd welcome an email at glassdoor@sofi.org. Thank you again for the review, and best of luck in your next career endeavor. Take care.

Explore other reviews about SoFi

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great CEO, good growth opportunities and interesting work. Have worked at a lot of finance/fintechs, SoFi is the best by a long shot.

Cons

Benefits could be better, less competitive than other fintechs

2.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

Cons

You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

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SoFi Response
1w
Hi there, thank you for leaving a review. We're sorry your experience didn't match your expectations and encourage you to reach out to glassdoor@sofi.org to discuss your review in more detail.
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