MSR ll Review - Member Service Representative II SoFi Employee Review

First and foremost, thank you for the 4 years you dedicated to working at SoFi. We appreciate you sharing such candid feedback. We've intentionally built a people-first culture, so we're happy to hear you feel the love and enjoy working in the office. We are also committed to ensuring promotions are conducted in a fair and equitable way. We have a semi-annual performance check-in program to award merit increases and promotions. The program is rooted in our leveling guide, which each employee is evaluated against. We aim to create a consistently positive member experience with every interaction, and in order to do so, we set very specific metrics - all employees are provided and evaluated against. Every employee is held to the same set of metrics, and we strive to give everyone the training and tools they need to meet and exceed expectations. If you have any concerns about the process, we highly recommend you reach out to your People Business Partner (PBP) or your manager - who are here to support your career journey. You can also email us at glassdoor@sofi.org. Thanks for being on this journey with us! Take care.