The worst administration to work for - Customer Service Representative (CSR) Social Security Administration Employee Review

CSR position is basically being part of a call center No time in between calls to go to the restroom We are forced to put claimants on mute in order to take a sip of water or go to the restroom Majority of calls are people who are already pissed at the administration Management, SSA as a whole does not care about us We can't call out because of how understaffed the unit is and will be reprimanded for calling out All management cares about is themselves and their quotas