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Social Security Administration

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Benefit Authorizer - Benefit Authorizer Social Security Administration Employee Review

1.0
Apr 13, 2016
Recommend
CEO approval
Business Outlook

Pros

SSA does have a Flexible Schedule and excellent benefits-- BA Job would be interesting if the Agency took training seriously and not treated it as a boot camp.

Cons

Computer Systems do not talk to each other or many mistakes are made that BA's have to fix with more and more complex cases-- SSA has Poor Training protocols: Poorly written procedures- they are a mess-- -many do not answer complex questions.Problematic cases are solved by teams and real knowledge is gained over time by working in teams -- Training insists that you learn alone thousands of details after bizarre classroom training sessions that are nothing but overviews. After classroom training and overviews of the many databases- comes hands on working cases with mentors who are overworked or are unskilled in training others. Mentors are not allowed to explain cases- Trainees are expected to figure it out alone and with thousands of procedures! Instructors are pulled off the floor and have little or no experience in teaching. Personalities -- watch out! SSA's training regime is a very brutal way to learn. Not worth it! Building has had problems-- pests etc.

Explore other reviews about Social Security Administration

4.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Being trained on all the different case types processed by the position. The organization offers flex time.

Cons

It is a difficult job to learn all aspects of case processing promptly.

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