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Social Security Administration

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Grateful - Customer Service Representative Social Security Administration Employee Review

4.0
Oct 15, 2018
Recommend
CEO approval
Business Outlook

Pros

Benefits Stability Work-life balance Career Pathways program Develop Customer service skills

Cons

Consecutive calls High call volume IT issues/computer/system glitches Short breaks/lunch Service observations / rating structure

Explore other reviews about Social Security Administration

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

flexibility, teleworking, pay, and holidays off cool work environment.

Cons

Everything's on a quota, heavy workload, dealing with irritated claimants—it's not really a legal job.

1
4.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Being trained on all the different case types processed by the position. The organization offers flex time.

Cons

It is a difficult job to learn all aspects of case processing promptly.

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