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Social Security Administration

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Mentally draining - Customer Service Representative Social Security Administration Employee Review

1.0
Nov 1, 2018
Recommend
CEO approval
Business Outlook

Pros

Flex hours after training

Cons

16 week long training. Sitting and reading manuals, instructions and directives. Brain dead and lose interest within the first month. Has very little room for advancement. Micromanage to core. It feel more than an institution than your job. They monitor your every step and everything you do. Have to be on the phone nonstop, unappreciated job.

Explore other reviews about Social Security Administration

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

flexibility, teleworking, pay, and holidays off cool work environment.

Cons

Everything's on a quota, heavy workload, dealing with irritated claimants—it's not really a legal job.

1
4.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Being trained on all the different case types processed by the position. The organization offers flex time.

Cons

It is a difficult job to learn all aspects of case processing promptly.

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