Great coworkers; poorly-managed agency - Claims Representative Social Security Administration Employee Review

* Agency is understaffed, underfunded, and poorly run; highest levels of management frequently don't seem to understand the pressures field office employees face. * Massive, endless workload * Applicants are occasionally hostile or otherwise emotional * General pervasive sense of hopelessness and impending doom as the SSA collapses under the combined weight of tens of millions of baby boomers. * Terribly outdated claims processing software.