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Social Security Administration

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"Absence" of quality or quantity. - Benefit Authorizer Social Security Administration Employee Review

1.0
Jun 6, 2019
Recommend
CEO approval
Business Outlook

Pros

Opportunity to meet, co-habitate with wonderful groups of people in a relaxed workplace environment.

Cons

18-24 months of necessary training is "jammed" into 7 months with the expectation of churning out correctly processed cases at a rate of 4/day at 60% accuracy as a BA in training. Impossible feat for most which ends up just being a process where individuals just crank out incorrect cases purposely to increase their quantity of cases/day in hopes of getting 4/60 correct. With the number of cases rated as incorrect it's not a wonder why there is such an enormous amount of backlogged cases in SSA's National work queue. Quantity over quality is never the "correct process" especially when it pertains to elderly peoples livelihoods being impacted by the vicious cycle of cyclical processing which results from incorrect cases being reprocessed over and over until correct instead of focusing on taking the time to do them correctly the first time so as not to delay the monies the beneficiary rightfully earned.

Explore other reviews about Social Security Administration

5.0
Mar 21, 2025
Recommend
CEO approval
Business Outlook

Pros

Benefits are great. Pay is great

Cons

Management is inexperienced. Work load is high

4.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Being trained on all the different case types processed by the position. The organization offers flex time.

Cons

It is a difficult job to learn all aspects of case processing promptly.

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