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Social Security Administration

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Overall good experience - Customer Service Technician Social Security Administration Employee Review

5.0
Jan 26, 2014
Recommend
CEO approval
Business Outlook

Pros

Meaningful job in that you help people of all sorts acquire information on retirement, disability, and medicare benefits. It isn't a stressful job in the sense of meeting quotas. No job is secure, but you do have some job security. Most work schedule are Monday thru Friday.

Cons

Not too many cons, except being at the mercy of Congress at times.

Explore other reviews about Social Security Administration

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

flexibility, teleworking, pay, and holidays off cool work environment.

Cons

Everything's on a quota, heavy workload, dealing with irritated claimants—it's not really a legal job.

1
4.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Being trained on all the different case types processed by the position. The organization offers flex time.

Cons

It is a difficult job to learn all aspects of case processing promptly.

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