3.0
Aug 15, 2021
Current employee, more than 1 year
Chicago, IL
Recommend
CEO approval
Business Outlook
Pros
Benefits are pretty much the only good thing about the job. If the job wasn’t as micromanaged as it is, it wouldn’t be so stressful.
Cons
The whole CSR job is extremely micromanaged. Every call you take is recorded and management reviews some calls you take almost weekly. You have a 30 min lunch break as well as a 15 min break in the morning around 10am and another 15 min break around 2pm. If you know nothing about SSA benefits, the learning curve can be very steep specially during COVID-19 and working from home. The job becomes a routine and extremely repetitive. Being 8hrs in front of a computer with a headset on every day isn’t very thrilling to say the least.