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Social Security Administration

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Good intro to Government job - Customer Service Technician Social Security Administration Employee Review

5.0
Jan 27, 2015
Recommend
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Pros

Every job has stress, but this was one of my least stressful. You learn to plan for your future by acquiring knowledge on SSA programs. You have a feeling of accomplishment when you help others. Good pay and benefits. No weekend work, which is a big pro.

Cons

Sometimes the people you are trying to help are not well mentally or are just upset and you are going to take the brunt of it. Government work is governed by rules, policies, and regulations; not always by common sense.

Explore other reviews about Social Security Administration

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

flexibility, teleworking, pay, and holidays off cool work environment.

Cons

Everything's on a quota, heavy workload, dealing with irritated claimants—it's not really a legal job.

1
4.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Being trained on all the different case types processed by the position. The organization offers flex time.

Cons

It is a difficult job to learn all aspects of case processing promptly.

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