4.0
Sep 30, 2015
Anonymous employee
Current employee, more than 1 year
Atlanta, GA
Recommend
CEO approval
Business Outlook
Pros
The mission of the agency as a whole is great. You will help a lot of people. The Service Representative (SR) position is an entry level position in the field office. You are the initial face of the agency to the claimants. If you are a people person, this position is for you. If you have patience, this position is for you. The agency does encourage upward growth.
Cons
The SR position is faced paces. You often don't feel like you are getting work done because more keeps coming in. If you work a straight 9-5, you will never get your workloads completed, you have to work credit hours or overtime (when available).