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Social Security Administration

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Overworked, underpaid, and not friendly for people with disabilities - Customer Service Representative Social Security Administration Employee Review

1.0
Mar 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Pay is higher than a lot of private sector. Benefits

Cons

Workload is too big and expectation is to do the work of 4 people. Pay isn’t enough for the amount of work done. Promise if regular OT hours only to not deliver. Lack of promotional opportunities. Worst part is how horrible managers are. They don’t care about their employees-only meeting numbers. If you have a disability with an RA, prepare to have that ignored and to be treated like the black sheep.

Explore other reviews about Social Security Administration

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

flexibility, teleworking, pay, and holidays off cool work environment.

Cons

Everything's on a quota, heavy workload, dealing with irritated claimants—it's not really a legal job.

1
4.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Being trained on all the different case types processed by the position. The organization offers flex time.

Cons

It is a difficult job to learn all aspects of case processing promptly.

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