Decent Customer Service Job - Anonymous employee Social Security Administration Employee Review

Understaff. Outdated systems were frustrating to work with as they were not user friendly and unreliable at times. Information and policies change often. Training could use an update as questions we received are often not covered in the training. Highly stressful work environment that needs a lot of patience and emotional capacity as clients/customers often get irate and verbally abusive. Information can be conflicted and not clear from one rep to another.