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      Social Security Administration

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      Social Security Administration reviews

      CSA - Customer Service Representative (CSR) Social Security Administration Employee Review

      3.0
      Nov 7, 2024
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Offer heavy training and coaching

      Cons

      Too many databases to learn, from DOS systems to PC, management wants these calls done quickly. I was hired during covid pandemic, the probation was 1 year and they let me go 3 days before hire. Reason : I was not able to provide disability documentation since most practices were closed or backed up 6-8 months.

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      5.0
      Jun 11, 2026
      Legal assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      flexibility, teleworking, pay, and holidays off cool work environment.

      Cons

      Everything's on a quota, heavy workload, dealing with irritated claimants—it's not really a legal job.

      1
      4.0
      Jul 3, 2026
      Benefit authorizer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Being trained on all the different case types processed by the position. The organization offers flex time.

      Cons

      It is a difficult job to learn all aspects of case processing promptly.

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