2.0
Dec 30, 2024
Current employee, more than 5 years
Jamaica, NY
Recommend
CEO approval
Business Outlook
Pros
No mandated OT. Cost of living increase each year for employees. Telework option. No weekends
Cons
Back to back calls with ZERO breaks in between calls to even breathe, sneeze or take a sip of water. Flawed and outdated policies. 80% of callers are irate callers. FO and processing center works very slow to resolve issues. Micromanaging by upper management. Extremely hard to get promoted out of the caller center.