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Social Security Administration

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SSA - Customer Service Representative Social Security Administration Employee Review

2.0
Dec 30, 2024
Recommend
CEO approval
Business Outlook

Pros

No mandated OT. Cost of living increase each year for employees. Telework option. No weekends

Cons

Back to back calls with ZERO breaks in between calls to even breathe, sneeze or take a sip of water. Flawed and outdated policies. 80% of callers are irate callers. FO and processing center works very slow to resolve issues. Micromanaging by upper management. Extremely hard to get promoted out of the caller center.

Explore other reviews about Social Security Administration

5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits. Flexible hours

Cons

Change in government policy and management

4.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Being trained on all the different case types processed by the position. The organization offers flex time.

Cons

It is a difficult job to learn all aspects of case processing promptly.

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