Pros
The San Diego office does a great job of making the company feel smaller than the 15K+ employee company that it is. The company as a whole does a good job of reminding the sales team of the big picture of its mission.
Cons
The SD management is highly reactive to the previous month's top performer's prospecting techniques, mandating that everyone try to utilize the same strategy. Meanwhile, this leads to unfinished prospecting projects and a schizophrenic environment. Distribution of opportunities from the channel is unevenly spread. The people who have more opportunities handed to them have the best results. This seems like an obvious statement, yet management continues to reward the people with the most opportunities as if they did something different or worked harder than the rest. Working with the concierge teams is highly frustrating because they have such a narrow focus on protocol that they miss the importance of customer service. Support from RSM management is essentially non-existent (the seemingly genuine offers of support are not followed up on). If you want someone to remind you of your numbers or to remind you to update your calendar or send you a daily inspirational quote, that is literally the extent of the value provided. The "mandatory" meetings run by the RSMs are an opportunity for them to be on stage and are simply a waste of everyone's time (seriously, a 6-hour meeting during selling time?... then you wonder why your team didn't get many sales that day?). We'd rather be out trying to make money than being an audience for your self-centered, repetitive speeches. Come on guys, wrap it up. Overall, it's disappointing the amount of sales talent we have lost due to horrible management.