Pros
Flexible hours depending on your manager. Culture used to be very good, but has gone down in the last few months. Free coffee and soda. Café in the building. The company is a really good high values company. They are not out to get people or screw customers over. I value working for good people and management definitely cares about people and customers experience is a priority.
Cons
Pay is terrible compared to competitors and period. Hourly rates need to be drastically improved. Top performers can make a lot, but there are a lot of barriers to being successful at this company. There are so many departments that work with customers that it can slow down the installations and directly effect your pay when theirs is not effected. Do not match 401K. If you want to be successful you are expected to grind or die, there really aren't many resources to be successful here other than just asking everyone you can how to get better. There are not many opportunities to move up in the company. They have let go more than 2/3 of the sales force because of profitability in the last year.