Pros
Super-smart, talented, execs Elon Musk, Lyndon & Peter Rive, and inner-circle of mgmt. Great company reputation for the past 9yrs. These 3 guys are seriously doing the right thing, but what's that saying? "Road to Hell is paved with good intentions"?
Cons
Seriously questioning Hayes Barnard's ethics. Over the past 2yrs, company has gone from placing high priority on a positive customer experience to a focus on numbers, numbers, numbers. Number of sales over number of satisfied customers. Number of installs over number of QUALITY installs (ie a region can have the highest number of installs, and simultaneously the highest number of "early failure" rates upon inspecting their own installations). Gone from a consultative selling approach, to one that is unmatched in the Used Car industry - say whatever it takes to get a signature. Say whatever it takes to get the customer to sign - even when that customer has flat out said, "I'm already working with another rep" (or direct/door-to-door rep literally telling a homeowner "oh, i can get you a better deal than who you're currently working with - then creating another account for that customer, just so the sales credit goes to the direct rep).