Complimentary meals can't offset toxic management and culture - Sales Associate SolarWinds Employee Review

Thank you for sharing your feedback. We take concerns regarding leadership conduct, culture, and our operational policies very seriously. We’re glad you’ve enjoyed the workspace and complimentary meals, but we are deeply saddened by your comments regarding leadership behavior. Our first responsibility is to ensure a safe, respectful, and professional workplace where no Solarian feels intimidated or singled out. Professional conduct is expected of all Solarians, and we actively engage with our leadership teams to ensure they are consistently modeling our core values of collaboration, accountability, readiness, and empathy (CARE). Please know that leadership is not dismissing your review as an isolated complaint; we are treating it as critical input regarding employee trust and site culture in Manila. Regarding your comments on our post-acquisition direction and commissions, our recent transition to a Business Unit (BU) model was a strategic evolution to better meet the demands of the market and our customers. We acknowledge your frustration regarding the commission plans associated with this transition. We are actively reviewing how these plans are structured and rolled out to ensure they are fair, transparent, and clearly understood by the team. Furthermore, we want to be explicit regarding our hybrid work policy: our global guidelines absolutely intend for flexibility and empathy. We are committing to ensuring that exceptions are granted for family emergencies and local crises, such as severe typhoons, and we are reinforcing these expectations with local management to ensure our policy is modeled consistently and with appropriate empathy. We want to ensure all Solarians have a safe space to voice their concerns. Please reach out to your HR Business Partner directly so we can more effectively look into these matters.