Pros
Coming in touch with lot of technologies and learning a lot. But of course, it all depends on the team you belong to. Some teams have great people, friendly, knowledgeable, smart and who want to share, some other teams are just crap. Relaxing room with table soccer, ping pong, xbox
Cons
The management is not technical, so decisions are not following the job requirements. They just pushed to take more calls and tickets to make customers happy, but they didn't realize that tech support is not a call centre and that to investigate issues and resolve problems to make customers happy requires time. Really low salary in relation to the job requirement and performance. 30.000 kc for a technical support, when other simple customer cares with no technical knowledge, earn the same in the same city. Management and HR not open to suggestions or critics. When you say something that is different from the rest they try to push you back and fire you. They insert you into a performance program and then they try to fire you will lies and illegal ways. They tried to fire a person because he went on paternity leave. This is against the law. Management decided that some person was not good for the team and the work, just based on personal feelings and preferences. That person first got performance awards, but then they decided that person was not good, that was bringing bad energy into the team and had to be put under the performance review program. HR always on the side of the incapable management, instead of objectively analyze the issue. Finally, 5 people left the team, as consequence of the bad management. But the company won't admit it. So one manager and one HR went both on maternity leave. Finally the tech support in Brno was shut down.