Dropping the ball w/ Employee First Mentality - Customer Success Manager SolarWinds Employee Review

1.0
Feb 12, 2020
Recommend
CEO approval
Business Outlook

Pros

Snacks, lunch a couple days per week, most people are pretty cool, gym on site

Cons

Where do I start? There are no annual quotas given. You'll get a quarterly quota which although is presented as it allows management to adjust to give you a better chance to hit goal seasoned sales people also know it gives them a chance to adjust the numbers so you can't hit your goal either so the company can control how much commissions they're paying. Onboarding/training....be prepared to watch videos all day, have the trainer cut your scheduled training sessions from an hour to 20 minutes, be given 20 tools to use and then told you're migrating away from them, have the onboarding team have you be responsible for setting up your own mock calls/demos/shadowing/intra office learning sessions with other departments. Most everyone is stressed out of their gourds b/c of the micro management. Also, everyone is given the tools to work remotely but don't have the flexibility to do so whenever they want even though remote capabilities is sold to you during the interview process. So, most ppl sit at the office and stair at their computers or online chatting with others in the office about non work related things b/c there are ZERO tools given to cold call and generate new logo business. Also, good luck getting your accounts let alone the correct commissions when you're supposed to get them. I've been in leadership roles in every company I've worked for and managed relationships with teams of people at every stop. Moreover, I've had meetings and presented to senior leadership within each of those companies and taken part in company culture planning and this place by far is the worst I've ever seen. Clueless.

Explore other reviews about SolarWinds

5.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Stimulating work, great people, nice office space with good amenities, good work life balance and flexibility on in-office time, competitive compensation

Cons

siloed org which is very standard for this industry

4.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing office space in Charlotte with a strong emphasis on work-life balance. There are plenty of social events and networking opportunities that help employees stay engaged and build relationships across different business units. The recent IT reorganization has created a unique opportunity to participate in system and process design initiatives. While this level of change and transformation may not appeal to everyone, it offers valuable experience for those who enjoy shaping new processes and driving organizational improvements. I am optimistic about the direction of the organization and confident in the vision and leadership of the new IT management team.

Cons

Career advancement opportunities can sometimes feel limited within a satellite office environment, and promotion paths are not always clearly defined. Employees seeking long-term growth may benefit from having proactive career development conversations with leadership. The recent IT reorganization has introduced a period of transition, resulting in some uncertainty and lower morale across parts of the organization. The department is currently in a rebuilding phase, and new employees should expect to contribute to the implementation of new processes, systems, and ways of working. Compensation appears to be somewhat below market rates for certain roles, which may be a consideration for candidates prioritizing salary growth.

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