Yikes....Run far away from this company - Account Manager SolarWinds Employee Review

1.0
Aug 17, 2021
Recommend
CEO approval
Business Outlook

Pros

Lunch 2x/week Coworkers are generally cool Onsite gym and cafeteria. Coffee and snacks available all the time

Cons

To start, the number of fake reviews praising Solarwinds is staggering. Well, if you are in sales, you will make very little money here. All accounts have pretty much been bled dry over the years. The hack in 2020, in case you missed it, made national news, and thus selling the software is now infinitely more difficult. Many customers ripped their entire SW installations out with no plans to ever come back. Nepotism and favoritism run rampant. It is a borderline frat house with 1-2 people getting all the best accounts, leads, in-flight deals passed to them from management. These 1-2 people are the only ones to make quota, with overall average attainment to be around 50%. Leadership is often made up of people who have never sold SW's software and barely understand what it even does. Director level and up haven't sold anything since the 90's and thus there is a very old school mentality in place, which customers are put off by. Sales strategies are VERY aggressive, demanding an order today or else you lose your offered discount. Director's won't last more than 1-1.5 years before getting fired. You won't be anything more than a number. Your job is constantly in jeopardy. You will see many coworkers fired each month. PIPs (Performance Improvement Plans) are handed out like candy, and are a signal that management wants you gone. These PIPs often have near impossible goals to reach, and even if you do reach it, you will still be on the radar. <5% of people last more than 2 years there. I watched AE's that had been there more than a decade be fired for having a rough quarter after the hack. There are no sales tools to be utilized. No LI Sales Navigator, ZoomInfo, etc. You have no insight into what Marketing or SDRs are working on. All your business relies on inbound leads/downloads or email plays that you put together. Your account sets will change constantly, about once a quarter. Each time this happens, you'll have around 30 days to close any deals or they are put in someone else's name regardless of dollar value. That 6 figure deal that you've been working on for a year? Not yours anymore. You will be expected to do warm intro's for the new rep taking over and you will receive no credit even if the deal comes in the next day (This happens way more often than you would expect). You will also switch teams every quarter or two, with entirely new manager and team mates. Leadership will often send email blasts to all your deals, without your knowledge. Many times this will irritate the customer and sometimes you will flat out lose deals or have to lower the deal value because of these unprompted and aggressive emails. To summarize the whole Solarwinds experience: You are going to work insanely hard while constantly being micromanaged, in a broken sales organization, where your feedback/suggestions are ignored in favor of "we've always done it this way", and you'll make about 70k/year.

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SolarWinds Response
4y
Thank you for taking the time to share your feedback. Our leadership team truly cares about ensuring that every employee feels valued, is treated fairly, and is respected. We appreciate you expressing your concerns and we take them very seriously. Please reach out to your HR Representative to report this or any other concerns.

Explore other reviews about SolarWinds

5.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Stimulating work, great people, nice office space with good amenities, good work life balance and flexibility on in-office time, competitive compensation

Cons

siloed org which is very standard for this industry

4.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing office space in Charlotte with a strong emphasis on work-life balance. There are plenty of social events and networking opportunities that help employees stay engaged and build relationships across different business units. The recent IT reorganization has created a unique opportunity to participate in system and process design initiatives. While this level of change and transformation may not appeal to everyone, it offers valuable experience for those who enjoy shaping new processes and driving organizational improvements. I am optimistic about the direction of the organization and confident in the vision and leadership of the new IT management team.

Cons

Career advancement opportunities can sometimes feel limited within a satellite office environment, and promotion paths are not always clearly defined. Employees seeking long-term growth may benefit from having proactive career development conversations with leadership. The recent IT reorganization has introduced a period of transition, resulting in some uncertainty and lower morale across parts of the organization. The department is currently in a rebuilding phase, and new employees should expect to contribute to the implementation of new processes, systems, and ways of working. Compensation appears to be somewhat below market rates for certain roles, which may be a consideration for candidates prioritizing salary growth.

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