An Honest Review - Account Manager SolarWinds Employee Review

2.0
Apr 26, 2022
Recommend
CEO approval
Business Outlook

Pros

- free lunch and snacks, monthly team bonding activity/pantry games - most of the SEs are very helpful and capable, they can definitely help the sales team to nail down every solid opportunity, and even resolve some complicated post-sales problems together with clients team. IMO this is by and large due to the SE Director hires the right talent and cultivates such wonderful team culture thru leading by example. - driven middle management and able to work very closely with the ground people to win large deals - monthly recognition - good exposure and stepping stone - RSU and ESOP

Cons

- terrible sales culture. Upper management doesnt care about the challenges nor they interested on mid/long-term solutions. All they care about is the WEEKLY sales result and number of opps created every week regardless of its genuineness. - Sales reps always go from hero to zero real quick, thus the high turnover rate - micro-management and very little trust on sales reps, who are being remotely monitored on numbers of calls made per day, call durations, SFDC activity touches per day, and etc. - upper management has almost zero interest on long term strategy i.e build or strengthen partner relationship via high level interactions and etc. Thus any bottom-up initiatives with partners are perceived as ad hoc and quickly put aside after awhile. - little to no direction from upper management, you are basically on your own trying to find your ways while helping them to meet their KPIs - post-sales support only care about hitting their KPIs rather than truly resolve the issue.

Explore other reviews about SolarWinds

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive team environment, approachable leadership, and strong flexibility in day-to-day schedule. My manager has been helpful during onboarding and has created a positive environment for learning and asking questions. Overall, it has been a good place to ramp up and get comfortable in the role.

Cons

Like many organizations, some processes can take time and there can be occasional complexity when working across teams. That said, nothing out of the ordinary compared to similar environments.

4.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing office space in Charlotte with a strong emphasis on work-life balance. There are plenty of social events and networking opportunities that help employees stay engaged and build relationships across different business units. The recent IT reorganization has created a unique opportunity to participate in system and process design initiatives. While this level of change and transformation may not appeal to everyone, it offers valuable experience for those who enjoy shaping new processes and driving organizational improvements. I am optimistic about the direction of the organization and confident in the vision and leadership of the new IT management team.

Cons

Career advancement opportunities can sometimes feel limited within a satellite office environment, and promotion paths are not always clearly defined. Employees seeking long-term growth may benefit from having proactive career development conversations with leadership. The recent IT reorganization has introduced a period of transition, resulting in some uncertainty and lower morale across parts of the organization. The department is currently in a rebuilding phase, and new employees should expect to contribute to the implementation of new processes, systems, and ways of working. Compensation appears to be somewhat below market rates for certain roles, which may be a consideration for candidates prioritizing salary growth.

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