Great Company. But stay away from technical support - Anonymous employee SolarWinds Employee Review

4.0
Jan 9, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people you work with are awesome. Financially, it compares to most tech companies. I started at the bottom as an individual contributor with Management and Leadership experience. Within 18 months I was recognized and promoted to Manager after a round of interviews. I was allowed to start projects and shape new roles and teams that are still in use at SolarWinds to this day.

Cons

The downside is strictly limited to the people leading the Technical Support program. The current VP of Support is no more than an individual contributor masquerading as a professional. I worked for over a decade at SolarWinds. Every boss or Director or VP, took the time to get to know the people in Leadership positions. Especially Senior Leadership. However, there was no investment made in me as a person or leader. Instead, several leadership positions over the last two years started being filled by friends and former coworkers of this VP of support. Those new leadership hires had no direct reports but carried Manager titles. Eventually, I was quite coldly asked to work from home instead of the office one day. The next thing I know I was asked to take a severance. After a decade of service and a proven track record of great performances (with the exception of one 6 month period in my entire career, I was an exceeding performer), that was it. Laid off at Christmas. So my story is quite personal. But to be honest, I saw it happen to better people than myself over the last two years and the reign of current leadership in Support. I just tried to convince myself that they wouldn't do that to me. And yet here we are. So, word of advice if you are reading this, maybe let the current leadership fail and move on to stripping the resources of the next company before you move on to SolarWinds.

Explore other reviews about SolarWinds

5.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Stimulating work, great people, nice office space with good amenities, good work life balance and flexibility on in-office time, competitive compensation

Cons

siloed org which is very standard for this industry

4.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing office space in Charlotte with a strong emphasis on work-life balance. There are plenty of social events and networking opportunities that help employees stay engaged and build relationships across different business units. The recent IT reorganization has created a unique opportunity to participate in system and process design initiatives. While this level of change and transformation may not appeal to everyone, it offers valuable experience for those who enjoy shaping new processes and driving organizational improvements. I am optimistic about the direction of the organization and confident in the vision and leadership of the new IT management team.

Cons

Career advancement opportunities can sometimes feel limited within a satellite office environment, and promotion paths are not always clearly defined. Employees seeking long-term growth may benefit from having proactive career development conversations with leadership. The recent IT reorganization has introduced a period of transition, resulting in some uncertainty and lower morale across parts of the organization. The department is currently in a rebuilding phase, and new employees should expect to contribute to the implementation of new processes, systems, and ways of working. Compensation appears to be somewhat below market rates for certain roles, which may be a consideration for candidates prioritizing salary growth.

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