Better than most.Tremendous plants and devoted workforce - Customer Service Solenis Employee Review

3.0
Mar 28, 2017
Recommend
CEO approval
Business Outlook

Pros

Good pay.Best teammates I have ever worked with.All in the Dublin Ohio customer service team were experienced and more than willing to help out despite a tremendous workload.All in all the customers were tremendous to work with and I missed them greatly when I left. The plants with the exception of one were the most devoted and best I have ever dealt with.They consistently accommodated the most demanding customer requests over and over again.They were amazing.

Cons

CEO out of touch.This company moved their supply chain operations out of state to Wilmington Deleware costing it's devoted supply chain team in Dublin OH it's jobs.In fairness,the company offered the same positions in Delaware to the Dublin employees but very few took the offer.It should not have been a surprise that most did not want to move out of state.I imagine they are going through some trying times right now with the loss of talent and experience. In general sales was under tremendous pressure and it was a revolving door.You literally could not keep up with the revolving door of sales reps.Communication was poor regarding personnel losses and often times customers told us the seller was no longer working for Solenis.That does not look good.Some DM's in sales would go above and beyond what was best for the company by demanding tremendously time consuming customer to customer stock transfers. Pricing was frustrating at times holding up orders to ship due to no price in the system

Explore other reviews about Solenis

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Mostly flexible schedule compared to similar careers.

Cons

Sales can be stressful having to appease both customers and Solenis

2.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Paycheck, decent (Though expensive) insurance and good PTO (If you can take it). Coworkers and technicians are exceptional.

Cons

Absolute absence of work/life balance, PE company focused on keeping SG&A costs to a bare minimum and unwilling to increase headcount to handle increased business, no training program, no coherent plan for cruise business investment, no regard given to feedback to director level, say that comp time is given but it is impossible to claim with volatile environment. Did I mention the expectation of 24/7 availability for contact and work availability? Run, do not walk, away from these people.

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