Ship is Sinking - Customer Care Specialist Solenis Employee Review

1.0
Feb 21, 2018
Recommend
CEO approval
Business Outlook

Pros

Great people on my team. Good Benefits/work life balance.

Cons

This job has almost no structure. ZERO career opportunities. You are treated badly by the sales reps. CSR's are overworked. Management can't figure out a way to stop CSR's from leaving and new one's can't be trained quickly enough to replace them, so more work is being added to any one staying. Morale is extremely low.

Explore other reviews about Solenis

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Mostly flexible schedule compared to similar careers.

Cons

Sales can be stressful having to appease both customers and Solenis

2.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Paycheck, decent (Though expensive) insurance and good PTO (If you can take it). Coworkers and technicians are exceptional.

Cons

Absolute absence of work/life balance, PE company focused on keeping SG&A costs to a bare minimum and unwilling to increase headcount to handle increased business, no training program, no coherent plan for cruise business investment, no regard given to feedback to director level, say that comp time is given but it is impossible to claim with volatile environment. Did I mention the expectation of 24/7 availability for contact and work availability? Run, do not walk, away from these people.

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