Dont care about new employees - Customer Service Representative Solera Employee Review

1.0
Jan 21, 2020
Recommend
CEO approval
Business Outlook

Pros

Cant think of any state farm as a client are very nasty with the way they come across with the customer service reps taking the calls like they are better and speak to you like you are the bottom of the barrel

Cons

They let you go without any warning if anything you might need approving on state farm is the worse the policy holders and agents that call in to file glass claims are the worse they are very rude and talk to you in such a manner that you are beneath them and the supervisors that are suppose to assist you are very nasty and take on an attitude towards you after you get out of training as if why are you bothering me they fire people like it's no big deal instead of trying to work with you seems to me this bussiness would rather have new training classes all the time they tell you you have 7 minutes outside of your breaks for bathroom breaks so hopefully like myself you dont have a medical condition where you have to more then that cause you will be written up

avatar
Solera Response
6y
Thank you for taking the time to share your feedback with us.

Explore other reviews about Solera

5.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for!

Cons

The pay could be better.

1.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

None that I can think of.

Cons

The company has significant issues that make it difficult to recommend as a long-term workplace. HR support is virtually non-existent, leaving employees without meaningful assistance when concerns arise. Favoritism appears to influence decisions more than performance or merit, creating an unfair work environment. There are very few opportunities for career growth, and many employees find themselves in stagnant roles with little chance for advancement. Even when employees consistently exceed expectations and earn recognition, raises are infrequent or nonexistent, making it difficult to feel valued for hard work. Additionally, there is a noticeable lack of professionalism at the management level. Communication, accountability, and leadership standards need significant improvement. Overall, the company would benefit from investing in stronger leadership, a more effective HR department, and a culture that rewards performance fairly.

1
See reviews by: Helpful|Rating|Date|All