Great Company, Just Not For Me - B2B Helpdesk Representative Solera Employee Review

4.0
Aug 17, 2020
Recommend
CEO approval
Business Outlook

Pros

Lovely offices, friendly staff, lots of benefits

Cons

Overworked, promises of comprehensive training didn't come to fruition

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Solera Response
5y
Thank you for your rating and for your feedback. We’re pleased your overall experience of cap hpi was a very positive one. It’s disappointing to hear you felt we couldn’t accommodate you on your training needs. A key tenet of cap hpi is that we keep the great talent we have. We look to our own employees in the first instance, to give them the opportunity for promotion and to move into different areas of the business that interest them, helping our people expand their knowledge and business experience. A variety of training is on offer to help expand our employees’ knowledge and experience. These range from internal training, starting with a comprehensive onboarding programme for people starting new roles and continuous ‘on the job’ training; through to externally sourced training courses that can be geared to an individual’s need, and on to courses that provide a formal qualification in their particular field of interest. Our management and HR teams are always open to have a conversation to discuss the training needs of anyone. Thank you, David

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5.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for!

Cons

The pay could be better.

1.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

None that I can think of.

Cons

The company has significant issues that make it difficult to recommend as a long-term workplace. HR support is virtually non-existent, leaving employees without meaningful assistance when concerns arise. Favoritism appears to influence decisions more than performance or merit, creating an unfair work environment. There are very few opportunities for career growth, and many employees find themselves in stagnant roles with little chance for advancement. Even when employees consistently exceed expectations and earn recognition, raises are infrequent or nonexistent, making it difficult to feel valued for hard work. Additionally, there is a noticeable lack of professionalism at the management level. Communication, accountability, and leadership standards need significant improvement. Overall, the company would benefit from investing in stronger leadership, a more effective HR department, and a culture that rewards performance fairly.

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