4.0
Jun 5, 2023
Current employee, more than 1 year
Santa Rosa, CA
Recommend
CEO approval
Business Outlook
Pros
Great culture and employees, and friendly management team that helps you through your onboarding process. Supervisors are there to help you succeed. Sonic has a good rep for an ISP (internet service provider) so customer interactions are overall friendlier than other big name ISPs.
Cons
Very low salary for a HCOL area (Bay Area) which results in very high turnover in this department (Technical Support). This department is a call center, so you will most likely have non-standard M-F work hours for night/weekend coverage. And their work "culture", which was by far their best asset, took a hit since the pandemic as most everyone is remote and they stopped the in-person quarterly meetings/holiday parties.