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      SonicWall

      Engaged Employer

      SonicWall reviews

      Company struggling with it's future - Tech Support SonicWall Employee Review

      3.0
      May 3, 2017
      Tech support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some of the best people I ever worked with. Everyone helps each other. High level of technical knowledge in the Support Teams Carried over PTO policies from Dell which were unbelievable

      Cons

      New owners using layoffs to try to increase profitability. Headcount loss leading to long hold times on the Support queues and decreasing customer satisfaction Notoriously low end of pay scale for level of technical knowledge needed to do the job. Massive braindrain after new owners took over. Little to no advancement potential as most senior people never leave, so no vacancies.

      Explore other reviews about SonicWall

      5.0
      Oct 16, 2025
      Graphic design manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay and talented individuals.

      Cons

      Lack of communication and no clear path for advancement.

      avatar
      SonicWall Response
      8mo
      Thank you for taking the time to share your feedback. One of our key objectives is our commitment to our employees. Because taking care of our employees is one of our core values, we’re always looking for ways to ensure they have equal access to growth and development opportunities.
      4.0
      Jul 1, 2026
      Vice president engineering
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fast transforming into a cloud-first company

      Cons

      The legacy mindset delays progress

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