Used to be a great place to work, not anymore - Tech Support Senior Analyst SonicWall Employee Review

Upper management knows nothing about tech and makes stupid decisions. They micromanage middle management who micromanage the support techs. Substandard equipment and software, phone system is the cheapest they could get, crashes all the time, often in the middle of a call. No possibility of growth, once you're on the phones, that's where you'll stay. Work from home was revoked but doesn't apply to everyone. Owners are only interested in making it look like the company is hugely profitable so they can sell it.