Customer Service - Customer Care Analyst SonicWall Employee Review

Users say... "Good work/life balance is great." "Great people and products." "Good at transport good management.............................Good at transport good management............................Good at transport good management............................Good at transport good management............................" "They are a great team to work with." "Overall the benefits are good." 

Users say... "Extremely poor upper management, absent and scatter" "No Training provided to the employees: how do you think they will improve customer experience if they don't know what to do?" "They are working on a clear career path that will improve the promotion across the organization." "Communication internally is awful; either it does not exist or they contradict what they previously said." "No growth, Limited visibility, favoritism"