Good Benefits, inexperienced management - Fare Ambassador Sound Transit Employee Review

3.0
Apr 5, 2022
Recommend
CEO approval
Business Outlook

Pros

Good benefits including pto, healthcare, dental, vision

Cons

Inexperienced management. Poor communication. They really did not make it nice to come to work.

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Sound Transit Response
4y
Thank you so much for taking the time to leave a review. The fare ambassador program is still in its pilot stage, and we welcome the opportunity to learn more from the employees who are helping to shape it. Please reach out to our HR team at any time with additional feedback.

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5.0
May 27, 2026
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CEO approval
Business Outlook

Pros

- Great people and culture - easy to ask for support

Cons

- Easy to get siloed on your project

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2.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

The mission is what drives the work; there are a lot of people excited to get mass transportation to many people in the region. Salary is good when compared to other agencies, but internally, it is a mess and not equitable. Good opportunities for growth if you play your cards well.

Cons

Lots of bureaucracy. Salary discrepancy among peers, some who do less than you make way more than you. Never-ending leadership turnover that creates constant changes and instability among teams. Leadership decisions that do not make sense and create a negative impact on smaller teams. Some ERGs had more flexibility in their activities than others, and this was noticeable to the other ERGs. I saw 5-6 CEO/Acting CEOs during my 10-year period... which by itself says a lot. Before leaving, there was talk that folks would be asked to come to the office 3 times a week, but there is no space for everyone. The pandemic showed that we could all work remotely, unsure of the need for the push for the min 3 days in the office when the minimum required space is not even there.

4
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