Pros
Having meaningful conversations with students and being able to help them take steps toward furthering their careers. When the role focuses on student interaction, it can feel rewarding and impactful.
Cons
My experience working here has been extremely difficult due to micromanagement, inconsistent training, and a highly high-pressure environment. Despite reaching strong enrollment numbers, I experienced frequent write-ups. After going through an HR accommodation process, I felt that my performance was more heavily scrutinized, and I continued to receive write-ups following that period.
Training was poor and did not adequately prepare employees for all processes and scenarios, yet there is still an expectation that you will know how to handle every situation. The role is heavily micromanaged, down to minute-by-minute activity, including strict monitoring of breaks and bathroom usage.
The workload is extremely demanding, requiring over 150 calls, voicemails, and texts per day, along with managing emails and meetings throughout the day. There is very little time to properly organize tasks or work efficiently.
The environment is very controlled and closely monitored. Employees are expected to remain at their desks except during breaks, while managers appear to have more flexibility in their day-to-day behavior. This contributed to the environment feeling highly critical and demoralizing at times.
Overall, the standards often felt unachievable given the lack of training and structure provided. There is a strong focus on enrollment numbers over employee well-being, and I believe there is significant room for improvement in training, workload expectations, and workplace culture.