So much turnover at multiple campuses indicates a problem - Academic Counselor South University Employee Review

1.0
Jun 5, 2023
Recommend
CEO approval
Business Outlook

Pros

Pay is good and benefits are ok. I enjoy helping the students.

Cons

There is so much turnover at multiple levels at multiple campuses that upper management needs to figure out what the common denominator is and fix the problem. For Academic Counselors they haven't been able to keep them in the position for 3 years because they haven't had their own supervisor. Everyone has known it's needed, but it hasn't been provided. You want to keep students but we're so overworked and understaffed, responsible for everything with new, continuing, and returning students. We can't do it all. We have multiple conflicting responsibilities and literal people at our doors every day demanding we do what they need RIGHT NOW. It's such a toxic and hostile environment. There is no consideration for our other responsibilities or why we can't process something right away.

Explore other reviews about South University

5.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for. Great pay and benefits. Organized with opportunity for growth.. well recognized in the industry for producing prepared successful students. Loved it there

Cons

Not enough interaction with other campuses and sometimes with faculty but that was starting to change

1.0
Jun 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay was within industry standards for my position (although on the low end). I met some awesome people, they just weren't around for long (see cons).

Cons

No training provided at all. Very high turnover. The amount of people who left or were fired during my time there was unbelievable. I knew that this was an issue with South, but did not know that it would be this bad. This turnover prevented the creation of meaningful connections with others. They do not always hire the most qualified people. Management is unhelpful and often distant. During my stint I had 5 different supervisors. My first supervisor was by far the best, but this person was suddenly fired or resigned. I believe that this is a problem from the top down. In my opinion supervisors do not get help or get unreasonable expectations from their supervisors and this filters down to others. Money is always tight and we are often unable to get what we need. Cross departmental communication is rare. Culture of fear exists. Employees are terminated seemingly for vague reasons and sometimes not even given details of why they were terminated or given a chance to defend themselves. Do not work here.

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