Excellent work environment, salary and benefits - Operations Agent Southwest Airlines Employee Review

Users say... "Travel benefits were great and fun." "The culture here is great and I don't fear for my job because they rule with LUV and not through fear." "very friendly and great people to work with" "Flight benefits are great if you're the kind of person who loves to travel with no guarantees." "Pay is good if you’re willing to work the souls off the bottom of your shoes." 

Users say... "Poor Management too much headquarters oversight with little consideration for front line employees" "The only cons I can think of are the long hours and weather conditions at times." "Bad managers can be a bane." "salaries are low and they try to sell travel/401k match to make up for it" "upper management is difficult sometimes"