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      Southwest Airlines

      Engaged Employer

      Southwest Airlines reviews

      3.9

      73% would recommend to a friend

      (5,205 total reviews)
      avatar

      Robert E. Jordan

      51% approve of CEO

      52% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      4.0

      Compensation and benefits

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.8

      Career opportunities

      3.2

      Senior management

      Southwest Airlines has an employee rating of 3.9 out of 5 stars, based on 5,205 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Southwest Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      5.0
      Feb 3, 2026

      Great place going through some changes

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      SWA is a classic for everyone working there--the culture is strong and the people stand for something great. It's definitely experiencing growing pains as management attempts to be bigger and better, and I find myself missing the old days here. But overall, I'm lucky to have the job I do, and I'm grateful for being a part of something bigger! In the world of massive, unfeeling corporations, I do think SWA tries to stay true to their roots.

      Cons

      Iffy management decisions, long hours

      avatar
      Southwest Airlines Response
      4mo
      As you can attest in your 10 year tenue, Southwest is currently embracing the biggest transformation in our history—from the products we offer, how we serve our Customers’ needs, the technology supporting our operation, and even the ways our Teams work. Change can take time, and not everyone will agree with it, but we’re striving to set Southwest up for long-term success. We appreciate your contributions and work each day that’s moving us forward, and for all you do to keep our Culture and care for one another strong!
      1.0
      Jul 16, 2026

      Strong benefits but culture and leadership need improvement

      Human resources
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company offers competitive travel benefits, good pay, and the opportunity to work with many dedicated employees. The brand has a strong reputation, and there is potential for a positive work environment if leadership consistently lives up to the company's stated values.

      Cons

      Southwest Airlines has the potential to be a great company, but the workplace culture falls short of its public image. In my experience as an employee in HR I see the microaggressions are common, and employees of color face barriers to career growth and advancement that are not equally experienced by everyone. Leadership lacks transparency, communication is inconsistent, and employees are often left without clear explanations for important decisions. There is a disconnect between the company's stated commitment to diversity and inclusion and what is experienced in the workplace. The organization would be a much better place to work if leadership fostered a culture of accountability, transparency, respect, and equitable opportunities for all employees.

      Viewing 1 - 3 of 5,205 Reviews
      Related searches: Southwest Airlines jobs | Southwest Airlines salaries | Southwest Airlines benefits | Southwest Airlines interviews | Southwest Airlines conversations
      ReviewsSouthwest Airlines reviews

      Glassdoor has 5,831 Southwest Airlines reviews submitted anonymously by Southwest Airlines employees. Read employee reviews and ratings on Glassdoor to decide if Southwest Airlines is right for you.